TERMS AND CONDITIONS

Your use of the Santa Knows Me website (SantaKnowsMe.com) and related services (the “Service”) are subject to the terms and conditions set forth below. By using the Service, you agree to be bound by the following terms and conditions:

Booking, Cancellations & Change of Bookings
1. Adare's Old Creamery online booking service can only be used for purchasing Santa visits. It cannot be used to make provisional bookings or to hold reservations. It is strongly advisable to be sure of dates and times before booking as visits are non refundable and non transferable. Changes to dates and times are not permitted.

2. All visitors must present a valid booking reference number on arrival otherwise admission cannot be granted.

3. Booking holders are requested to please arrive 30 minutes before your allocated appointment as it may not be possible to accommodate late comers.

4. Santa visits are strictly by appointment only.

5. Photographs are not included in the online booking price. They will be available to purchase after the Santa visit, at an additional fee.

6. We regret we cannot accept responsibility for any occassional lapses of memory by Santa regarding personal details and wish lists.

7. All children must have adult supervision at all times.

8. Visits to Santa and the use of the facilities at Adare's Old Creamery are at the users own risk. We do not accept responsibility for the well being of visitors or their property.

9. Management reserves the right to refuse admission.

10. Santa is anxious to spend adequate time with every child but sometimes Santa can get delayed. Please be patient as this is every child's special time with Santa.

11. In the event of any further communication with us please quote valid booking reference number.

Details
Bookings slots for Santa at Adare's Old Creamery are allocated based on the number of children visiting Santa during any one time slot. On arrival, please check in with Santa's helper 30 minutes before your allocated visit time. Here you will be required to present your booking confirmation before beginning your visit to see Santa.
During your individual Santa visit, the whole family will meet Santa in his very own Santa cabin and each child will receive their very own present. Photographs shall be taken in Santa's cabin by Santa's help and will be available to purchase after the visit, outside the cabin.
Photographs are not included in the online booking price.

Our contract is formed and is binding on both of us once we have received your fully completed Booking Form and full payment has cleared to us. You and each member of your party on the Booking Form are bound by the terms of this contract.
You and each member of your party must comply with all of the rules applying to Adare's Old Creamery during your visit. Our contract is effective from the date it is made.

Payment
A credit/debit card is required to make a booking through Adare's Old Creamery website or through our booking portal SantaKnowsMe.com. We currently accept Maestro, Visa, Mastercard and Laser. Your method of payment will be charged when you click the "Pay Now" button on the "Secure Payment" page. Following payment you are required to print off your confirmation and present it when you visit Santa at Adare's old Creamery.
Your credit card details are handled by Realex and will not be stored or passed on to any other party. Realexí services are certified and approved by many leading financial institutions, including the Visa Account Information Security and MasterCard Site Data Protection standards. Realex Payments are a leading European provider of internet payment services. Realex Payments provides our customers with the latest technology designed to minimize exposure to fraud. This includes:

Secure payer authentication
Fraud scoring
CVV/CV2 checking
Address Verification Services

Realex Payments are fully accredited with level 1 PCI DSS by Visa and
MasterCard. Realex one of the first payment processors to achieve this and are the case study on the VISA Europe website for how to do a successful implementation of a payment gateway certification.
Realex systems and security controls are based on best practice industry standards and there are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

Contact

Occasionally Adare's Old Creamery Gift Co. may contact our customers with offers or information related directly to our website, products or services. Should you wish to opt out of this form of contact please email optout@oldcreameryco.com.